Government Help Lines Leave Canadians Hanging

 

This will not shock anyone who has ever called a federal government agency and couldn’t connect with a real live person.

The Auditor General has tabled a report claims half of the Canadians who called could not talk with a real person and that’s about 8 million Canadians.

The department’s studied included employment and social development, immigration, and veterans affairs.

The recommendations include give the callers a call back option, and hire more call centre agents.